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As of today, March 15th 2017, unless you provide us with an acccurate circuit diagram of the goods you
wish us to repair, we may not be able to service your goods. This decision was made due to the high amount
of customers who have just left their "goods" here, unpaid for and said it is now our problem, without
a circuit diagram as they did not wish to pay for our work done, nor pay for their present up-to-date service bill
and our company time spent on their behalf and any further works to continue tracing out the faults and
effecting a great result ie: A good repair. Not any more. We are out of pocket for these little gems of deceit.
Having a good up-to date circuit diagram is in YOUR BEST INTEREST as this cuts fault finding time down,
thus our labour time spent is also cut down. Just imagine being blind and being placed at the Sydney Town
hall and being instructed to walk ( un-aided ) to Parramatta Town Hall.
I am quite sure this little example gets the message across. Working without a circuit diagram = No Go.
We will from now on, be requesting for your credit card details first of all to cover any or all the costs.
Simple remedy : No credit card - No work. It's that simple ! This decision is final.
This decision has been implemented by the given rise in losses in company time and of course, loss of
income due to failure by customers to pay us. If your product's circuit board is less than 3 ~ 5 yrs of age,
possibly or maybe, if it is over SIX years, up to TEN years, it may be remotely repairable,
depending on the brand, the accurate age, parts availability and how bad it is damaged. If it is over 10
to 15 years, then perhaps it is high time buy a new item and get a 12 or 24 or more month warranty.
REWINDING TRANSFORMERS :
Regarding re-winding of small transformers. We will no longer perform this task, based on the time to very
carefully disassemble them to carefully study and note the number of windings and what direction they are
wound and more importantly, what or why the windings became burned-out.
Often the question is asked " why did it burn out in the first place ?" Best guess is it had no thermal fuse.
These financial losses are costs we cannot and will not absorb. Time spent in carrying out a repair on your
behalf has to be covered under our company time. Time is money as they say. We are not a charity, nor a
benelevent society. If you cannot afford to have the item or goods repaired, please choose somewhere else.
No " free-bees " here.
We have increasing expenses and overheads to cover on a daily basis. We don't want your dead products left
here unpaid for as these are re-cycle binned and trashed.
We simply do not have the facility to store your dead "junk" per se.
We do like being paid for the sweat and time searching various resources to locate what a particular part is,
in consideration there are literally many millions of electronic parts made since 1970 by many manufacturers
of their own devices, some still in business, some are gone or absorbed into newer companies by Mergers
and Aquisitions (aka M & A). Fairchild Semiconductor is now owned by ON Semiconductors
Eg: Phillips, then NXP, then EXPERIA and possibly it will alter within the next few months, who knows ?
The search for electronic component data sheets takes company time, circuit diagrams can sometimes
assist in most most cases, a with good and positive result for the items you brought for us to repair are
working. The time spent , ON YOUR BEHALF looking to see what the parts actually are and their function
is accountable company time spent and it must be paid for by your good self. We are not a charity and do not
work for free and please note, our component suppliers do not give away free samples of their parts just for you.
We continually strive for perfection in all we do, that has been our hallmark since July 14th 1978 (Bastille day)
Do it well or not at all. That is our everyday goal.
There's no-one called Nostradamus working here to make predictions or no-one with Superman's X-ray
vision to diagnose your problems by just looking or glancing at a PCB. The age old question, how much is
it going to cost me ? Can you give me a quote first ? What am I up for ? How long will you take ? etcetera.
Hold on,...... where's my crystal ball ?..... ' It is not a broken cup, it is not a bent table leg, nor is it a
cracked engine piston. We only deal in and work in absolutes. It is black or white, no shades of grey.
In electronics, THERE IS NO ROOM FOR ERROR ! It is an exacting science learned over many,
many years. Try 48 years of time spent servicing and designing various electronic equipment.
Click here for WHO IS NOSTRADAMUS
So, in re-capping, No accurate circuit diagram, No service work will be done.
____________________ Resolution meeting 7:00 pm 15/03/2017 ____________________
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